As our company, we trust in the quality and durability of our products. For this reason, we offer warranty service for the warranty period determined by the manufacturer for all our products. The warranty period may vary depending on the product type and is clearly stated on the product detail page.
Services Under Warranty
During the warranty period, any defects and malfunctions arising from manufacturing in our products are repaired or replaced free of charge. The services offered under warranty are as follows:
Product replacement: Products with manufacturing defects or malfunctions can be replaced with a product with equivalent or higher features.
Free repair: Malfunctions arising from manufacturing are repaired free of charge during the warranty period.
Technical support: You can contact our customer service for your technical support requests regarding the products.
Situations Not Covered by Warranty
The following situations are considered outside the scope of warranty:
Damage and malfunctions resulting from user error (falling, impact, water contact, etc.).
Repairs and interventions made by wrong or unauthorized persons.
Damages caused by improper use, maintenance or violation of instructions.
Malfunctions caused by excessive voltage, incorrect connection or power supply problems.
Damages caused by events such as natural disasters, fire, flood.
Warranty Process
You can follow the steps below to receive service under warranty:
Contact Customer Service: When you detect a problem with your product, first contact our customer service. It is important to describe your problem in detail in order to offer you the most appropriate solution.
Return of the Product: If you need to request a service under warranty, our customer service will guide you. Send the product to us in its original packaging and with all its accessories.
Evaluation and Solution: The product is examined by our technical team and if problems under warranty are detected, the necessary repair or replacement procedures are carried out. Depending on the condition of your product, you will be informed about the repair period and solution options.
Important Notes
We recommend that you register your product within the warranty period. This will make it easier for you to benefit from warranty services.
We recommend that you keep your proof of purchase so that you can benefit from warranty services.
As a company, we prioritize customer satisfaction and ensure that our products are always of the highest quality standard. If you experience any problems, do not hesitate to contact our customer service.
